How do I contact you?
For all customer service issues please email us here.
To place an order call 1-858-222-BIKE ( 2453 )
How do I track my package?
Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days.) All tracking numbers are emailed to the email address you provided at the point of sale. You can also track your order here by providing your order number and email address.
When can I expect to receive my order?
Ground orders are usually delivered in 3 to 10 business days ( Entire USA ). Some orders may take longer than 10 days if they have to come from a specific distributor. Truck freight orders are usually delivered in 7-14 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
We do not offer delivery on Saturday, Sunday or holidays. If this is required please contact us directly to facilitate this here.
Can I cancel my order?
In most cases we do not accept order cancellations. We often package products within an hour of ordering which is why we don't have the ability to cancel orders once the item has shipped. We begin the order process as soon as the order is placed and cleared. If you need to cancel an order after an order is shipped you will need to submit an RA request here. Once the package arrives you will need to include the RA# on the shipping label to return this to us as well as on the box to help expedite the return once the item has arrived back to our facility. The address send your return to is listed below:
Revolution Bike Shop
235 S HWY 101
Solana Beach, CA 92054
Can I change my order?
We don't have the ability to accept order changes once they have been placed. We begin the order process as soon as the order is placed. If the address entered or product purchased needs to be changed, please contact us immediately to facilitate this here or via phone 858-222-2453.
Please note, if this is an international order or if this is your first time ordering from us, your order will be refunded so you can resubmit with the correct address or product.
No exceptions can or will be made to international order recipients or shipping addresses.
Part of my order is missing. What do I do?
We work with hundreds of manufacturers who also provide products for thousands of distributors and retailers. If there is a part missing from your order please email us right away with the information below:
Your order # __________________
Your contact info _____________
The part missing______________
If there was damage to the packaging or product when it arrived you will have 24 hours upon receipt to contact us with both pictures of the damaged packaging or product.
How do I pay by check or money order?
There will be a 21 day hold on any check or money order. Please note, this is done so in accordance with our online ordering insurance provider. It is possible to change on a case by case basis but should be expected unless otherwise notified.
How do I return an order?
(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)
We have a 30 day return policy. All orders must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you can fill out this form and email it back to us once completed.
Returns will not be accepted without an RMA number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#.
We DO NOT accept returns on OPENED electrical and/or electronic parts - No Exceptions!
If you plug in the part or open, tear or unseal the plastic shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason.
If you find this product to be defective you will need to contact the manufacturer directly to replace the item. In most cases, it will help expedite the process if you can provide a copy of your email receipt from your order within the email request.
How should I ship back my return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage, as you are responsible for the item until it has been received and checked in by our staff.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault. We do however, provide free shipping directly to you within the Continental United States and FPO.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.
Shipping Policy - Tracking and Transit Times
All orders are shipped no signature required. Please be aware that orders ONLY ship on business days. We do not offer weekend or holiday delivery without special request and these orders will need to be managed directly with a member of our staff as there will be an extra cost for the shipping. Most orders are shipped within 1 to 2 business days, subject to availability, weather, and vendor delays. Please note, some orders may take longer to ship. Tracking numbers should be emailed to you within 1-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 3-7 business days, subject to availability, weather, and vendor delays. Most truck freight orders are delivered within 7-12 business days. All of the time frames listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.
Do you ship internationally?
We do ship outside of the United States. For all international orders there are no change orders allowed. If the shipping address, recipient, or physical product needs to be changed before the product has shipped, the order will be canceled and the funds will be returned to your payment method used. The order will need to be resubmitted, and only at this point will the order be scheduled to ship.
There are ZERO exceptions to international orders!
Do you charge sales tax?
Yes we do. However sales tax is only applicable to residents within the state of California at a rate of 7.75%.
Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address with your order.
What happens if I refuse my order?
If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Anywhere between 1 to 3 weeks).
IMPORTANT NOTICE ON REFUSALS: If an order is refused on delivery and this was not a directive set by the staff member who issued your RMA # you will be responsible for a minimum of a 10-15% restocking fee. You will also be responsible for the shipping fees occurred. The refund for the refused order will be determined on the line items listed below. You will be emailed the decision value within 10-30 days of the item returned to us via refusal. The refund for a refused order may take up to 90 days depending on the order and the method of payment.
- Product condition upon return
- Refusal reason
- Product type
- Product demand
- Product availability
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of package. You can contact us via the support form above or email us to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to one of their residences. If you still cannot locate the package, you will have to contact FedEx directly, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What if my part fails? What type of warranty does my part have?
We work well with our manufacturers and distributors. We will always do our best to help facilitate navigating the warranty process with each and every one of them. If you believe a product you purchased from us is defective and it still falls under the manufacturer warranty and the product was purchased from us please email us here. We will do our best to help in any way we can. This is not a notice of return or refund. It is the manufacturers responsibility to uphold to their terms and conditions. We will simply provide our assistance in the evolution to help ease and facilitate the best possible resolution for both parties.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. Please also make sure to take pictures of the damage, collect the tracking information and any and all other pertinent information. In most cases you will contact FedEx directly here: File A Claim | Fed-Ex. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
How long do part refunds take?
Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer, especially if there is no RMA attached to the part order. Credit card refunds may take up to 2-30 business days to show up on your statement AFTER we process the credit. PayPal orders may take up to 10 days depending on how their system processes the refund. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a Visa card, you will receive a refund back to the same Visa card). You should receive an email the day your refund is processed.
Do you offer exchanges or replacement parts?
No, All products must be returned and reordered.
What if I returned my part without an RMA number?
If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation. We always suggest having a professional assemble or install new products and this work should be done so under the accordance of the manufacturers specifications. Any deviation from this process will negate any and all responsibility on our part.
I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.
I received my order, but I don't like it. Can I return it?
If the product is unused, has all of its original packaging and is returned with an RMA # within 30 business days you may request a refund. This does not apply however to sale, closeout, clearance, or discounted items as all sales are final for these items and they may not be returned.
I installed my part, can I return it?
All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental bike coverage, storage costs, labor, and service.
My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental bike coverage, storage costs, labor, and service.
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement unless the item shipped to you from us is not the correct item ordered. In the remote instance of this happening, please contact our staff immediately. For this reason only we will provide a return shipping label for your use and once the product has returned to our facility and is checked in will we be able to send you a replacement item.
How much will my refund be?
Refunds will be issued on the part itself minus any discounts or fees we may incur. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund email. Please note, in most cases a flat rate restocking fee of 10% will be applied.
Refunds are not permitted on sale, closeout items.
Our Catalog and Parts Inventory
We offer a comprehensive domestic and import product catalog of replacement parts, performance parts and accessories. With such a large offering, we may use manufacturers and third party vendors to fulfill our orders.
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Revolution Bike Shop shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Revolution Bike Shop, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Revolution Bike Shop, disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to the warranty of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from a course of dealing or course of performance. In addition, Revolution Bike Shop, does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Revolution Bike Shop, reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Limitation on Liability
Revolution Bike Shop, will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Revolution Bike Shop, has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. It is not intended that your rights under state or federal protection law be limited.
WARNING: Products we sell may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Revolution Bike Shop does not manufacture, modify or take possession of any products. The component contents of the products are unknown to Revolution Bike Shop., but may contain components that could be injurious to your health or safety. California requires us to place the following warning on products delivered to you in California, and on our website. California residents are encouraged to visit www.p65warnings.ca.gov for further information.